Terms of Use
Our personal data protection policy helps to establish a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take into account your requirements and meet your expectations.
In order to maintain your trust, soiflex guarantees the utmost respect for your personal data, as well as the confidentiality of our customers (hereinafter "Your Data").
For complete transparency with you, and to guarantee you a secure use of our soiflex.com website in all its available versions and related applications (hereinafter the "soiflex Site"), we provide information on how we process your data, so that our services are always in line with respecting your rights. In this way, we ensure the security, confidentiality, and non-alteration of your privacy and your data across all our platforms.
Our policy and ourselves guarantee that all necessary precautions are taken to protect all your data and against its disclosure, loss, or alteration. This is why we provide you with all the elements to easily understand how we process your data. This data will only be stored for the time necessary for the determined management and processing. You will, of course, be able to access and modify your data at any time, as it will be available on your personal spaces on the soiflex website.
To this end, we endeavor to take all necessary measures to comply with applicable data protection law.
Thus, the undersigned soiflex, through this personal data protection policy, undertakes to respect the essential principles of the European General Data Protection Regulation and French law concerning personal data protection, by providing you with information regarding the existence and methods of data processing applied here (paragraph 3), the rights you have concerning your data, and by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the retention period of the collected data (paragraph 5) and the security measures (paragraph 9).
- WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a soiflex customer, if you have placed an order on the soiflex.com website, a soiflex customer if you have created a customer account but have not ordered any products or services, or if you have browsed the soiflex.com website as a visitor without having created a customer account or placed an order.
- WHO ARE WE?
soiflex is a LTD, registered under number 2280866494, represented by Sandra Auger, as President and CEO, with its registered office at 117 de la Renaissance, Sainte-Sophie, Quebec, Canada
soiflex publishes the soiflex.com website and, as such, implements various processing operations of your Data as a data controller.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the soiflex.com website using cookies, if you create a customer account on the soiflex.com website, if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).
Your personal data helps us to streamline your navigation on the soiflex.com website and to offer you a more personalized experience. We can thus best process your orders, offer payment in installments, prevent fraud, make necessary refunds, and manage your customer reviews.
3.2. Your navigation on the soiflex.com Site
To allow you to browse the soiflex.com website, we process your data with your consent as the legal basis.
3.3. Processing of your orders
To handle and process your orders, we use your data.
Our use of it serves to manage mediation, customer relations (and those through social networks), our after-sales and distance selling service, our marketing and commercial prospecting actions for the soiflex.com website, as well as for the management, deliveries, and transportation of orders.
The execution of the contract between the two parties (you and us) is the legal basis for processing this data.
soiflex's legal obligation is the legal basis for processing product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for processing marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.
3.4. Payment in installments
For orders concerned by payment in installments and for certain customers, your data is processed to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.
3.4.1 Klarna
In order to offer you Klarna's payment options, we may need to transmit your personal data to Klarna, including your contact details and order details, so that Klarna can assess whether you meet the eligibility requirements and adapt these to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.
3.5. Customer Reviews
To share your reviews with our customers and visitors and to allow you to leave your review on the soiflex.com website, we use your data based on your consent or legitimate interest.
3.6. Payment collection and fraud prevention
To enable payment collection and fraud prevention, we use your data.
Thanks to this, we can also guarantee payment security.
The application of this contract between the two parties and the legitimate interest of soiflex, as data controller, are the legal bases for this processing.
3.7. soiflex Advertising Agency Management Operations
The advertising agency operations of soiflex are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the technical maintenance and activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the body responsible for managing opposition to telephone solicitation, solicitations, the establishment of our contests and lotteries or any other promotional operation except online gambling.
The legal bases for the aforementioned mentions are the user's consent or the legitimate interest of soiflex.
- WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal soiflex departments.
It is not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers whose specializations include banking transactions, customer relations, after-sales service, delivery, IT development, website management, or the provision of guarantees or insurance.
For the implementation of payment in installments, your data may be shared with service providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or customer experience, or, for customer reviews, with a manager of customer review collection and processing.
The soiflex advertising agency is managed, thanks to your data, with the agency's clients and advertisers.
- DATA RETENTION
The data collected by soiflex is retained only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We retain certain data collected by soiflex for a certain period.
In current archives for prospects, for 3 years from the last customer contact (they are therefore consultable by soiflex services). We do not perform intermediate archiving of this data (for data representing an administrative interest for certain services, such as litigation, retention periods are set by applicable limitation rules).
Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's use of the orders, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.
Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is carried out for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
- EXERCISE OF YOUR RIGHTS
6.1. You have the right to request access, modification, and rectification of your Data.
6.2. You have the right to request the restriction of the processing of your Data.
Important clarification: to do this, you must challenge the accuracy of your personal data during the time necessary for us to verify their compliance. Or, in the event that you consider our use of your personal data to be unlawful and you request a restriction of their use and not an erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise, or defense of your legal rights, in the event that you decide to exercise your right to object during the time necessary for verification to determine whether the legitimate grounds we pursue override yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, soiflex will still be able to keep them in an intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.
6.4. You have the right to request the exercise of your right to object to processing used for commercial prospecting purposes.
In the case of prospecting by e-mail, you have the right to request the modification or unsubscription from newsletters by clicking on the "unsubscribe" hyperlink available in all newsletters, or by navigating directly to the contact page of the soiflex website.
In the case of prospecting by SMS, it is possible to unsubscribe by sending "STOP SMS" to 36007 by SMS, or by navigating to the contact page of the soiflex website.
6.5. You have the right to transmit post-mortem prerogatives concerning the retention, erasure, and communication of your personal data.
In the absence of such prerogatives, your successors and heirs may contact soiflex to access the uses of this data and enable an "organization and settlement of the deceased's estate" and/or to close the account on the website and/or request the discontinuation of the processing of personal data.
You can also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to claim your right to portability.
6.7. You have the right to withdraw your consent regarding the processing operations based on this legal basis.
Important note: If you decide to withdraw your consent, this will not affect the legality of the uses made before your withdrawal of consent.
6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your complaint (accompanied by your email, surname, first name, copy of your identity document, and postal address) to the soiflex data protection delegation by email to contact@soiflex.com and/or by post to soiflex, 117 de la Renaissance, Sainte-Sophie, Quebec, Canada J5J 0J8
Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a response.
- COOKIES
7.1. What is a cookie?
When you browse a website like the soiflex website, it may, depending on your choice, place a text file on your receiver (computer, phone, or tablet) through your browser.
This text file is called a COOKIE. This cookie then allows the website, like soiflex.com, during the prescribed validity or registration period of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie is likely to read or modify the information contained in that cookie.
7.2. What are cookies used for on soiflex?
Different types of cookies can be classified into categories. Some are issued directly by soiflex and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by soiflex and its service providers
There are several categories of cookies that may be found on your emitter when you browse our website:
7.2.1.1. "Essential" Cookies
To access our site, "essential" cookies are necessary; for example, they are used to place an order.
If they were not present, you might encounter navigation problems on the site and be unable to place an order.
"Essential" cookies also allow soiflex to monitor its activity.
They can be placed on your emitter by soiflex or by its service providers.
7.2.1.2. "Analytical and Personalization" Cookies
"Analytical and Personalization" cookies are not mandatory; they will allow us to facilitate your searches, optimize your experience with us, better target your expectations, adapt our offers, and maximize the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies are displayed in the advertising spaces on our website. The advantage for you is that your browsing time is improved and optimized through the presentation of relevant offers and advertisements.
To do this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your current desires and interests, based on your recent browsing history on other sites.
This helps to avoid presenting you with advertising content that is not of interest to you. At the same time, soiflex prefers to have its offers and advertisements presented to users who will be interested in them.
The advertising content offered may contain cookies issued by soiflex or by its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy policy for this purpose. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include third-party computer applications to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons from social networks.
These social networks can then identify you through these buttons even if you have not used them while browsing the site. They can do this if during your last navigation on the site you were simultaneously connected or active on your social network. We have no control over the uses they employ, nor over the data they hold.
To find out more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. You should then be able, through these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising network, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser originally presenting the advertisement, third-party service providers of the advertiser...).
They can therefore, with these cookies and during their prescribed validity period, propose advertisements in the places made available for third-party advertisements, record the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they will be able to claim the sums due to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and thus target and personalize their content if necessary.
7.3. Options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options that you can set according to your preferences. Through this, you can then accept or not accept cookies on your device.
However, if you choose to accept the storage of these cookies on your device, then, when you visit sites or content with cookies present, they will be automatically stored on your device.
According to your preferences, you can choose to activate a reminder asking you again whether you accept or refuse cookies before their potential storage, or refuse this cookie storage on your device each time.
However, it is important to emphasize that the choices you make during this setting may modify or alter your Internet browsing or on certain sites or services that require the use of these cookies (such as to place an order on our site, for example).
In the event that you prefer to refuse these cookies on your device or delete those already stored, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to store or access the cookies that are necessary for their operation.
7.3.1. How to choose your options according to your browser?
You have different options and choices available depending on your browser. To learn more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
- TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not carried out an assessment of the level of compliance.
In this case, we do what is necessary to ensure that this data sharing is done in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, by using European Commission contractual clauses).
The data protection officer can, if you request it, provide you with more information about data transfer.
- SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security compliant with the risks to the rights and freedoms of natural persons regarding the points mentioned in point 2. For this, we take into account the origin, scope, context, costs and state of knowledge, the purposes of processing, as well as the identified risks.
In addition, we are compliant with the PCI DSS payment card industry security standard, which reflects our commitment to security.
- PROFILING AND AUTOMATED DECISION-MAKING
Through the automated processing we use (profiling, for example), you are subject to legal effects that affect you.
All of this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can propose and implement automated customer identification and "4x payment". The foundations of this operation are related to the analysis of various variables concerning the type of products, services ordered, or the customer profile.
If the risk is assessed with these statistics as too high (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even if the decisions are automated, so you can give your opinion and/or oppose the automatic decision.
- POLICY UPDATE AND REVIEW
Our personal data policy will be updated as necessary to always be in line with the regulations applicable to the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2022