Shipping & Returns Policy

SHIPPING COSTS

• All orders placed on our site have a flat shipping fee of €4.90 /  CAD $4.90.
• Shipping is free on all orders of €50 /  CAD $50 or more.
• Shipping costs are automatically updated when you enter your personal information on the checkout page.

All of our orders come with a tracking number provided by La Poste Colissimo / ColiColi / Colis Privé / Canada Post.

ORDER TRACKING

Depending on the logistics company in charge of delivering your parcel, you can track your order via the following links by entering your tracking number:

• https://www.colisprive.fr/
• https://www.colicoli.fr/tracking
• https://www.laposte.fr/outils/suivre-vos-envois
• https://www.canadapost-postescanada.ca/track-reperage/en (Canada Post)

PROCESSING TIMES

• Our processing time for your orders is 1 to 2 business days.

DELIVERY TIMES

• All of our orders are delivered within 5 to 7 business days for Europe once your order has been processed, and 7 to 10 business days for Canada.

MISSING ITEM

• If your order, or part of your order, has not been delivered, please allow an additional 24–48 hours beyond the expected delivery time. After this period, please send us an email at the following address: contact@soiflex.com.

Our team is committed to responding within 24 hours.

Returns & Exchanges

At soiflex, we do our best to make our product descriptions as detailed as possible so that there are no surprises when you receive our products.

We want our customers to know exactly what they are ordering.

Order Cancellation Policy

We take pride in our ability to process all orders placed on our site quickly.

Most orders are processed within 12 hours. If you wish to cancel your order for any reason, email us at contact@soiflex.com as soon as possible.

The vast majority of in-stock items are processed and/or shipped within 12 hours, so it is essential that you contact us within this time frame so that we can attempt to cancel your order before it is processed and/or shipped.

No cancellation request can be honoured if your order has already been processed.

Address Error

It is your responsibility to verify the accuracy of your shipping address and to contact us promptly to notify us of any change. A change can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).

In such cases, these parcels may be returned to us, but not systematically.

If your order is returned to the sender, we will offer you either a refund of your order minus the shipping costs, or a reshipment, at your choice.

You are not eligible for reshipment or a refund of your order until your parcel has been received back by the sender.

Return Policy

We accept returns* for any reason!

Whether you are unsatisfied or have simply changed your mind. Our return policy is 14 days from the moment you receive your products.

If for any reason you are not satisfied, simply fill out this return form.

Sign it, then send it with your package to the address that we will provide to you when you contact our support team.