Privacy Policy

ARTICLE 1 – PERSONAL INFORMATION WE COLLECT

When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address and email address.

When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address, which provides us with more details about the browser and operating system you are using.

Email marketing (where applicable): With your permission, we may send you emails about our store, new products and other updates.

SMS marketing (where applicable): By entering your phone number when placing your order, you agree to receive text messages (order tracking and abandoned cart recovery), as well as promotional offers. Text messages do not exceed 4 per month. You can unsubscribe at any time by texting STOP.

ARTICLE 2 – CONSENT

How do we obtain your consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we imply that you consent to our collecting your information and using it for that purpose only.

If we ask for your personal information for another reason, such as marketing, we will either ask you directly for your explicit consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If, after having given us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you may notify us by contacting us at contact@soiflex.com.

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions of Sale and Use.

ARTICLE 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is kept on a secure server protected by a firewall.

Payment:

If you complete your purchase via a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the data security standard established by the payment card industry (PCI-DSS standard). Your purchase transaction data is kept only as long as necessary to complete your order. Once your order is finalized, the purchase transaction information is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover.

The requirements of the PCI-DSS standard help ensure the secure processing of credit card data by our store and its service providers.

For more information, please see Shopify's Terms of Service here or their Privacy Policy here.

ARTICLE 5 – THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase transactions.

For these providers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.

It is important to remember that certain providers may be located in, or have facilities located in, a jurisdiction different from yours or ours. So if you choose to proceed with a transaction that involves the services of a third-party provider, your information may become subject to the laws of the jurisdiction in which that provider is located, or of the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms and Conditions of Sale and Use.

Links:

You may leave our website by clicking on certain links present on our site. We accept no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

ARTICLE 6 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We have listed them here so that you can choose whether or not to allow them.

_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider's internal statistics tracker to record the number of visits.

_shopify_uniq, no data held, expires at midnight (relative to the visitor's location) of the following day. Counts the number of visits to a store by a single customer.

cart, unique identifier, persists for 2 weeks, stores information about the contents of your shopping cart.

_secure_session_id, unique session identifier.

storefront_digest, unique identifier, indefinite if the store has a password; it is used to determine whether the current visitor has access.

ARTICLE 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this website.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it, and under what circumstances we disclose it, if applicable.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at contact@soiflex.com.